In general, all withdrawals will be processed on the same business day of submission. However, there is a cut-off time, which is Singapore Time 1pm or London Time 5am. Withdrawals that submitted after the cut-off time will be processed in next business day. We will not process withdrawals on Saturday, Sunday, nor any public holidays of Singapore, UK, and Hong Kong.
After the withdrawal processed, it usually takes hours to days to your bank account, depending on destination country, fund origin country, and original deposit channel.
As if certain withdrawal triggered compliance or investigation threshold of us, our connected bank, exchange, payment service provider, or other liquidity providers, we will need an extended timeframe to process, and you will be notified through email or call directly.