Our compliance department will regularly review your account and in some cases require you to submit proof of the source of funds, to protect you and our international financial system from money laundering.
Your personal income tax bills, payrolls, labour contracts, real estate sales contracts, stock delivery slips, donation certificates, judicial judgments, social compulsory insurance, and bank statements marked with the above information can all be used as supporting documents. You can provide documents in any language, and our compliance department will entrust an external lawyer to translate and certify.
If we need additional information from you, we will contact you via Email. In the email, you will receive the link to the form below. Please fill in the form according to the specific requirements mentioned in the email. Because the main points of each review are different, please pay attention to our Email.
The review process generally takes 2-3 working days. If you encounter problems during the upload process, such as unable to upload or upload failure, please submit a ticket to upload, and please make a simple description of the file you uploaded in the ticket Instructions, such as "attachment is the pay slip", "attachment is the bank statement containing wage income" and so on.