Alipay deposits during the payment process due to network reasons, sometimes cross-border payment may not be successfully completed.
In this case, your domestic payment account will show that the payment has been deducted, but the payment has not reached our overseas payment partner company. So, your deduction will be refunded to your home country payment account in about 6 hours (in case of bank settlement or holidays, the refund may be delayed by 1-2 working days). It is recommended that you do not make another deposit during this process, and wait for the refund to be completed before attempting subsequent deposits.
If you fail to receive a refund for more than 48 hours and the money has not entered your trading account, you can ask for help by filling in the Missing Deposit Claim form(Simplified Chinese Form / Traditional Chinese Form) .
View the account of other deposit methods the deduction successful but not arrive: